- Shipping & Returns | J. Higgins, Ltd.
Shipping & Returns | J. Higgins, Ltd.
We offer two general types of products: Stock items and Custom items.
Stock items are fully returnable and exchangeable.
Custom items (which will be marked as Custom in the order process), are not returnable nor exchangeable due to their individualized nature. If we have made a mistake on the size of a custom garment, and it is clearly our fault, we will indeed correct the problem free of charge. If we have made the garment to the measurements provided and it doesn't fit due to improper measuring, we can offer to correct the problem for a fee to be determined. This is where I will also state: Never give a pant measurement for a custom garment. Always give actual cloth tape measurements.
You can return stock items with a note detailing what you want done (i.e. exchange or refund). Exchanges will be shipped based upon current stock; refunds will be given the day the product arrives here. Please insure your shipment to us. We cannot refund items lost enroute to us. We do not refund the original shipping charges, only the merchandise cost.
We do not pay you for shipping for items you send back to us for exchanges. Wedo notcharge you shipping on the items we send on an exchange.
We will pay for the return shipping if we have sent you the wrong item, or it arrives damaged or defective, but you must call us before sending the damaged/incorrect item for us to issue a pre-paid label for you to send it back free of charge. We will not reimburse return shipping on defective/incorrect items if you elect to return it using any other method than our free return label.
Returns & Exchanges Addresses: FedEx/UPS send to: J. Higgins, Ltd. 10559 Lackman Rd., Lenexa, KS 66219
US Mail send to: J. Higgins, Ltd. P.O. Box 14341, Lenexa, KS 66285-4341
Shipping To You in the USA:
All of your shipping charges and product charges will be shown at checkout before you complete your order.
Shipping To You In Another Country:
We ship all over the world. All of your shipping charges and product charges will be shown at checkout (in US dollars) before you complete your order. Products shipped outside of the USA will be subject to additional customs charges.
Express shipping is available! We use FedEx Overnight and FedEx 2nd day, as well as FedEx ground, Priority Mail and standard mail. FedEx Overnight and FedEx 2nd day orders must be received by 4pm CST Monday through Friday, and we will contact you if the items is not in stock.
Restocking Fee Allowance
Note, we reserve the right to assess a re-stocking fee for items sent with no defects that customers want to return. The re-stocking fee is 25% of the merchandise total, and shipping charges are none refundable. This right is only for goods sent and received in good condition free of defects.